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What type of Reputation Management Consultant are you?
So, Sir! You are a Reputation Management Consultant. Yes, but then asks a clued up client “’Which type?’’ How do you respond? What do you say? What is your elevator speech handle? (An Elevator speech...
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Laying the Foundation for 2010
Now is the time to lay the foundation for the new year. Why? So that you can hit the road running after the festive period. Here are some ideas as to what you need to take a look at: Review your...
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Powerlines Number 91 now available
The latest edition of Powerlines – Number 91 – The Newsletter for Reputation & Stakeholder Managers is now available for your reading pleasure. The latest edition contains articles such as: Product...
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Why the One Report is Necessary – It Speaks With One Voice to All Stakeholders
Stakeholders expect it. And smart companies are doing it: integrating their reporting of financial and nonfinancial performance in order to improve sustainable strategy. How can managers better...
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Ignore Corporate Culture at your Own Peril
As a keen observer of reputational issues around the Globe, it has always intrigued me that once a reputation risk incident has happened, that the organisation’s culture are often found to be the main...
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Understanding your Company’s Vision
Three men were working. Each one was busy with a trowel, cement and bricks. A passer-by went up to the first one, who looked very bored, and asked him what he was doing. " I’m laying bricks", he said...
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Minimize Reputation Risk With The Use Of Mental Models
Behavior in organisations is shaped by the ways in which people think about the world around them. The suppositions that shape their ways of thinking are called ‘mental models’ by Peter Senge. In the...
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Benchmarking is an Important Research Tool
I am little bit shocked. For the past 2 days I facilitated an Effective Communication & Stakeholder Management Master class at one of our local hotels for a conference organization. One of the...
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How to Screw up Your Reputation Using E-Mail
If you do this in an email, I hate you – The Oatmeal. Filed under: Business Reputation, online reputation, Personal Reputation
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2010: Not a Good Year for Some Companies
Have you ever played the Name Recall Game? You know the one where I mention a company’s name and you mention the first thing that comes up in your mind, whether visual, auditory or kinestethic...
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Crucial Questions to ask about Stakeholder Management
An organization derives its reputation from its stakeholders. Therefore the perceptions that is created through the things stakeholders see, read, hear about or experience first-hand. This implies that...
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Employee Engagement can Make a Difference
This story came to me via Seth Godin’s blog and is called Sad Tim, and forms an ideal introduction to my post. ‘At the post office the other day, a guy wearing a beautiful handmade scarf finishes his...
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Creating Shared Value is a Stakeholder Manager Priority
Here is an interesting article that contains a number of important lessons for Stakeholder Managers – Reconnect business success with social progress. via Make money and do good is the new corporate...
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Tips on Writing a Business Plan
Writing a Business plan is a crucial exercise for anyone wanting to sell an idea or going into business. It is essential that new entrepreneurs analyse and think through every conceivable aspect of...
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Formalising Stakeholder Relationship Management in an Organization
I recently had an interesting conversation with a manager that had been tasked to formalise stakeholder management in his organisation (a Bank). Without being able to do an in depth analysis of the...
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A Quick Take on Rebranding
A Rebranding exercise is far more than just a logo or branding change. In a way it is also requires a change of heart. It involves a complete reputation makeover. To use the parallel of a lady going to...
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Profit Warnings–Minimising the Damage
(This article previously appeared in my Powerlines Newsletter Number 38 – April 2004) As a company with good intentions, how do you communicate bad news such as a profit warning, in such a way that you...
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Reputation Risk now regarded as a "Meta" Risk
A new white paper by Deloitte developed in collaboration with RiiЯ Ltd entitled ‘A Risk Intelligent view of reputation – An outside-in perspective’ has once again highlighted the strategic importance...
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Your Name is a Precious Commodity
Your name will arrive at a destination long before you do, so best make sure you have a good name, so the old adage goes. I was reminded of this last year when I arrived in Beijing to facilitate a...
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Does Reputation Really Matter?
Does Reputation Really Matter? For the past 15 years I have been speaking and training that it does. Well it does! My views are now more and more vindicated by on-going international research such as...
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